Featuring Trevor Lain, CEO of LexAlign
Fraudsters aren’t slipping past your systems. They’re walking through your customer’s front door. The Payments Professor sits down with Trevor Lain and Angie Dickinson of LexAlign to unpack why credit-push scams bypass traditional monitoring—and how banks and credit unions can shift from transaction-only checks to proactive, customer-side risk management that actually stops losses.
Key Takeaways:
- Fraudsters treat credit pushes as the bank’s “front door.”
- Transaction monitoring alone misses scams that mimic legitimate behavior.
- Banks remain accountable; customers now form the first line of defense.
- Shift from alerts to operational risk support for customers.
- Collect evidence-grade records (not just questionnaires) to satisfy audits.
- Use risk-based engagement to focus on the highest-exposure clients.
- Proactive remediation checklists build security and compliance.
- Collaboration improves retention, trust, and sales opportunities.
- Controls must keep pace with instant payments and evolving tactics.
- Continuous adaptation, no one-and-done certifications.