In this episode of The Payments Perspective Podcast, Jennifer Blevins, EVP of Business Development at Wespay, sits down with Julie Goff, VP of Operations at Lexalign, for a deep dive into the shifting role of customer operations in modern fraud prevention.

Together, they unpack why fraud defense has become a collaborative effort, how regulators are increasingly emphasizing customer participation, and the ways technology—like Lexalign’s platform—is helping financial institutions empower both their teams and their customers to stay ahead of emerging threats.