Can a customer go backwards while doing their assessment?

Because the diagnostic interviews are dynamic, meaning that the questions you see depend on how you did and/or did not answer prior questions, the system won’t let you go backwards.  The customer has various options: cancel and restart an Assessment before completing it; finish the Assessment and indicate Remediation for any relevant issue (this will update both the information and scoring that the Bank sees); or simply re-do the Assessment.  We have rarely seen any Customer complain about having made mistakes, and in the couple of times it did happen, it related to an earlier section. When it has happened, we recommend bank staff tell the Customer that any mistakes will be noted and encourage them to use the Remediation feature to update information, and then make a note on the Customer’s page for that Diagnostic in the Dashboard.